Terms and Conditions

A. General

1. Updates and Modifications: We value transparency and may occasionally update or modify these terms and conditions to ensure they reflect our current practices and obligations. Your continued use of gareyqatar.com after any changes signifies your acceptance of the updated terms. We encourage you to review these terms periodically to stay informed.
2. Applicability: These terms govern your use of our application and services. They may be amended or terminated by Garey Trading Company at any time without prior notice. Your ongoing use of our application constitutes acknowledgment and acceptance of these terms and any subsequent modifications.
3. Ownership and Usage: As a Qatari-owned and operated company, Garey Trading Company holds all rights to the content on this application. This content is provided exclusively for the purpose of facilitating orders and purchases. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.
4. Abuse and Misconduct: We are committed to maintaining a safe and respectful environment for all users. We reserve the right to block or remove any communications or materials that we deem abusive, obscene, misleading, or in violation of intellectual property rights. Your cooperation in upholding these standards is appreciated.

B. Orders & Delivery

1. Delivery Service: We strive to provide convenient delivery options for our customers. Orders meeting a minimum value of 99 riyals qualify for our delivery service. Orders below this threshold will need to be picked up from our headquarters. This policy ensures efficient order processing and delivery logistics.
2. Delivery Times: Our goal is to deliver your orders promptly and efficiently. Delivery times may vary depending on factors such as order volume, confirmation processes, and your location within Qatar. Typically, delivery times range from as little as one hour to a maximum of 24 hours from the time of order confirmation.
3. Free Home Delivery: To enhance your shopping experience, we offer free home delivery for eligible orders. This service is designed to provide added convenience and value to our customers.
4. Order Refusal: While we strive for accuracy in pricing, errors may occasionally occur. In such cases, we reserve the right to refuse or cancel any orders placed at incorrect prices. If your order is canceled due to pricing discrepancies, we will promptly issue a credit or refund as appropriate.
5. Communication: Effective communication is essential in ensuring a seamless shopping experience. By utilizing our services, you grant us permission to communicate with you via call, WhatsApp, or SMS regarding your orders. This allows us to provide timely updates and support throughout the order fulfillment process.
6. Product Availability: Our commitment to customer satisfaction extends to ensuring product availability within Qatar. While we strive to maintain adequate stock levels, availability may be subject to change due to factors beyond our control. We appreciate your understanding and flexibility in such situations.

C. Order Cancellation, Returns, and Refunds

1. Cancellation: We understand that circumstances may change, and you may need to cancel an order. You have the option to cancel orders before delivery through our application or by contacting our customer service team. Upon cancellation, refunds will be processed in a timely manner, typically within 14 working days.
2. Refund Policy: Refunds are issued in accordance with our refund policy. If you receive a damaged or defective product, we will validate your claim and arrange for an appropriate resolution, which may include a refund or replacement.
3. Exchange/Replacement Policy:
   • Damaged Products: In cases where products are damaged due to mishandling during shipping or delivery, we may reject refund requests. We encourage customers to inspect their orders upon receipt and report any issues promptly.
   • Faulty Products: If products are found to have manufacturing defects, we will facilitate an exchange or replacement following verification of the issue. Our goal is to ensure your complete satisfaction with every purchase.
   • Procedure: To initiate an exchange or replacement, please notify us within [X days] of receiving the product. Our customer service team will guide you through the process and assist with any necessary arrangements.
4. Complaints: We value your feedback and are committed to addressing any concerns or issues you may encounter. If you have a complaint regarding our products or services, please contact our customer service team for assistance. If your concern remains unresolved, you may escalate the matter by emailing our management team at [email protected]. We will make every effort to resolve your complaint promptly and to your satisfaction.

D. Privacy Policy

1. Data Collection: Protecting your privacy is paramount to us. We collect personal information for various purposes, including order processing, customer service, and compliance with Qatar laws. Rest assured, your information is handled with the utmost care and confidentiality.
2. Data Protection: We are committed to safeguarding your personal information and take all necessary measures to prevent unauthorized access or disclosure. Your information is not shared with third parties except as required by law or with your express consent.
3. Cookies: Our website utilizes cookies to enhance your browsing experience and improve the functionality of our site. Cookies are small text files stored on your device that help us analyze site traffic and customize your experience. You have the option to disable cookies through your browser settings if you prefer not to utilize this feature.

By using gareyqatar.com, you acknowledge and agree to these terms and conditions. If you have any questions or concerns, please don't hesitate to contact our customer support team at +97433306077 via WhatsApp. We're here to assist you and ensure your satisfaction with every aspect of your shopping experience.

Last updated: 27 April 2024